We have the right Contact Centre Solutions to manage your inbound contact centres. CrossPoint call centre is an intelligent contact management system designed for optimising contact centre operations. It is a highly fault resistant and reliable service that unifies multi-site call centres and tele-workers within a shared network, no matter where they are located. Our Call Centre solution can be deployed on top of existing disparate PBX/ACD equipment, enabling organisations to leverage their existing assets.

Our dynamic call routing ensures that all customer contacts are quickly routed to the appropriate agent and allows management to "balance" their resources so one centre is not overloaded with calls at any time.

CrossPoint’s Call Centre platofor makes the job easier for contact centre agents by presenting a profile of each customer to the agent’s desktop at the same time as the contact is accepted by the agent, using Computer Telephony Integration (CTI). This allows the agent to answer customer questions more quickly, resulting in shorter call times and further improvements to customer satisfaction and agent productivity and further reductions in telecommunication costs.

CrossPoint’s Call Centre solutions can be installed with no customer premise equipment or up front capital and all equipment is maintained and operated by CrossPoint.

Here are some examples how we can add value to your business:

• Be contacted easily by customers with a flexible range of national and international inbound/outbound solutions.
• Shorten wait times by sending customers to the right person first time with our rule and user driven call routing.
• Optimise staff levels and measure marketing success by tracking call origins with powerful analysis and reporting tools.
• Get closer to your customers with one-on-one voice or fax communication solutions.