CrossPoint’s Managed PABX and business VoIP (VoIp Access) solutions offer a simple service based option with no requirement for capital expenditure or expertise in the selection of the appropriate solution. It enables easy budgeting, no capital outlay and simple and efficient approval processes.

CrossPoint assumes 100% of the risk of configuration, obsolescence and suitability over an agreed term. This is a very cost-effective and low-risk solution as compared to keeping up with technology in-house, particularly over multiple sites, various standard operating environments and call centres.

Reduction of PABX and Business VoIP administration
By choosing a CrossPoint Managed IP solution, you are able to outsource the running of your PABX, IP telephony and Business VoIP systems to an experienced service provider. This enables your administrative functions to focus on core business activity and contribute to the overall success of your business.

Consolidated Billing
With all of your Managed Handset and Managed VoIP charges, service, support and maintenance included on your monthly bill, you can greatly reduce your administrative burden. In addition, you benefit from the support of CrossPoint’s billing services team, who can support you with any billing queries and assist you to configure cost centres and customise reporting.

Business VoIP Service & Global Support
All service requests, additional equipment and accessories are managed by CrossPoint’s helpdesk team, and logged with our centralised service desk platform. We have agreed SLA’s which we closely montitor and provide reporting on a periodical basis.

Single point of contact & accountability for VoIP solutions
CrossPoint’s helpdesk is the single point of contact for all faults, service and support requests and moves, additions and changes to all services. Such requests may be logged via our online incident management platform, by phone or email.

VoIP Service level choice
We are able to provide any level of uptime and redundancy from standard business hours to totally redundant systems, with self healing features and on-site maintenance.

Managed Telephony Technology refresh
With no capital expenditure, you can upgrade to the latest technology to redefine your business, customer and call handling processes. At the end of any contract period you are again given the choice of refresh with no legacy or obsolescence issues. With our managed platform, you don’t need to carry the technology risk, we ensure you have the best available tools to conduct your business.

End of term flexibility
At the end of any managed service contract period you have a variety of choices. Take advantage of emerging technology, choose to continue with the existing technology under a new agreement, purchase, upgrade all your technology at no cost of upgrade to you under a new contract or simply return the equipment.

Contact us for information about Managed telephony