Your most important connection to the outside world.

• Dynamic call routing ensures that all incoming calls are quickly directed to the appropriate operator.
• It’s designed to allow management to balance resources, so one centre isn’t overloaded with calls at any time.
• A feature of the solution is what we call Computer Telephony Integration (CTI), which presents a profile of the customer on the operator’s desktop when a call is accepted. Armed with this information, the operator can quickly respond, reducing call times and costs, increasing productivity and improving customer satisfaction.
• Powerful analysis and reporting tools provide comprehensive information about the most important aspects of the call centre, including staff level requirements and the success of marketing activities.
• Highly fault resistant and reliable, our solution will unify your multi site call centres and tele- workers within a shared network, no matter where in the world they’re located.
• CrossPoint Call Centre can be deployed on top of a wide range of existing PBX/ACD equipment, making the transition easier and more cost effective.
• If you don’t have equipment we can provide everything you need, without tying up scarce capital. Talk to us about a solution that has all equipment maintained and operated by CrossPoint.