Can you afford to tie up your capital investing in expensive telephone equipment? It’s a question you need to ask given the cost and complexity of telecommunication systems. Especially when you consider that any equipment will become obsolete and lose value day by day. 

Fortunately, there’s an easy and cost effective way to keep you from becoming entangled. CrossPoint’s Managed Telephony is a solution that allows you to have the latest equipment without the hefty capital outlay. Managed Telephony means we take 100% responsibility for the choice, design, installation and maintenance of your system.

Telecommunications technology evolves rapidly and it’s important to keep up. Making full use of advances in technology can give you an advantage over competitors. Problem is, working out what’s best for your business and being able to pay for it. Managed Telephony removes the need for any capital outlay, while the experience and expertise of CrossPoint’s team of professionals will ensure that you have the best solution for your needs.

With Managed Telephony you’ll always be able to take advantage of the latest telecommunication technology without the burden of a high upfront capital investment.

In one location, or across multiple sites. From tens, to thousands of users. Managed Telephony takes the risk, the need for capital outlay and the complexity out of the equation.

And all it takes is one simple phone call.

Have you ever calculated how much just the administration of your telecommunications invoices is costing you? Compare all the time it takes to check and process the various invoices each month, with our single, easy to understand monthly bill. We also have a dedicated billing services team, able to support you with any billing queries and assist you to configure cost centres and customise reporting.

Need help? You’ll need never worry about finding a technician to help in a problem, from simple assistance over the phone to complex on site maintenance. All service, additional equipment and accessories requests are managed by our efficient helpdesk team. To ensure our service levels remain consistent, all requests are logged with our centralised service desk platform. We also have agreed Service Level Agreements (SLAs) which we monitor closely and also provide reporting on a periodical basis.

Helpdesk is your single point of contact and any request can be logged via our online incident management platform, by phone or via email.

At the end of your contract you’ll find we’re very flexible and offer a number of options. You can upgrade to a new, more technologically advanced system under a new contract. If you like your existing system so much, you can stay with it under a new contract. You can even buy your equipment. Or, of course, you can simply return the equipment.