Mobile callback

Hold the phone. We’ve just reduced the costs of overseas mobile calls.

In our increasingly globalised world, international travel is an important part of doing business and the phone is an easy and convenient way to enable a seamless transition from your office to wherever you are in the world. Unfortunately, using a mobile phone overseas can be like signing a blank cheque. You don’t know what you’re up for and it can be a very unpleasant surprise when you find out. Especially if you have a number of staff that need to travel regularly for business.

CrossPoint has a simple yet ingenious solution that allows you to make substantial savings on international calls to and from your mobile phone. It’s called Mobile Call Back and it’s an easy to understand and use system that routes calls away from expensive carriers to your own network or low cost carrier.

Like to save money, yet still keep in touch and make those important calls when overseas? Your call.

Managed telephony

A better way to manage the cost of telecommunications equipment

Can you afford to tie up your capital investing in expensive telephone equipment? It’s a question you need to ask given the cost and complexity of telecommunication systems. Especially when you consider that any equipment will become obsolete and lose value day by day. 

Fortunately, there’s an easy and cost effective way to keep you from becoming entangled. CrossPoint’s Managed Telephony is a solution that allows you to have the latest equipment without the hefty capital outlay. Managed Telephony means we take 100% responsibility for the choice, design, installation and maintenance of your system.

Stay up to date with technology without having to get another degree. Or huge overdraft.

Telecommunications technology evolves rapidly and it’s important to keep up. Making full use of advances in technology can give you an advantage over competitors. Problem is, working out what’s best for your business and being able to pay for it. Managed Telephony removes the need for any capital outlay, while the experience and expertise of CrossPoint’s team of professionals will ensure that you have the best solution for your needs.

With Managed Telephony you’ll always be able to take advantage of the latest telecommunication technology without the burden of a high upfront capital investment.

The solution can be as large or small as you need.

In one location, or across multiple sites. From tens, to thousands of users. Managed Telephony takes the risk, the need for capital outlay and the complexity out of the equation.

And all it takes is one simple phone call.

One easy to understand bill every month.

Have you ever calculated how much just the administration of your telecommunications invoices is costing you? Compare all the time it takes to check and process the various invoices each month, with our single, easy to understand monthly bill. We also have a dedicated billing services team, able to support you with any billing queries and assist you to configure cost centres and customise reporting.

Helpdesk. Here to help.

Need help? You’ll need never worry about finding a technician to help in a problem, from simple assistance over the phone to complex on site maintenance. All service, additional equipment and accessories requests are managed by our efficient helpdesk team. To ensure our service levels remain consistent, all requests are logged with our centralised service desk platform. We also have agreed Service Level Agreements (SLAs) which we monitor closely and also provide reporting on a periodical basis.

Helpdesk is your single point of contact and any request can be logged via our online incident management platform, by phone or via email.

When your contract ends

At the end of your contract you’ll find we’re very flexible and offer a number of options. You can upgrade to a new, more technologically advanced system under a new contract. If you like your existing system so much, you can stay with it under a new contract. You can even buy your equipment. Or, of course, you can simply return the equipment.

Video conference

Finally, video conferencing lives up to the promise.

Unfortunately, the problem with many video conference calls is the quality of the video. The images can be jerky or blurry and often the audio doesn’t synch. The technology is not very user-friendly, with cumbersome interfaces, complex procedures for making calls and a feeling of separation between the calling parties. What business needs is a video conferencing tool that delivers a more natural meeting experience, that’s cost effective and really easy to use.

It now has one. CrossPoint High Definition Video Conferencing It’s a solution that overcomes the technical issues, as well as delivering images so crisp and sharp, it’s like being in the same room. Imagine high definition images on your desktop handset, with excellent audio quality. If you have to see it to believe it, a CrossPoint representative would be very happy to arrange a demonstration

Contact centre solutions

Your most important connection to the outside world.

Your call centre. Perhaps the most vital tool connecting your business with your customer base, so you can’t afford for things to go wrong.

CrossPoint Call Centre is an intelligent contact management system designed to optimise your contact centre operations and reduce costs.
  • Dynamic call routing ensures that all incoming calls are quickly directed to the appropriate operator.
  • It’s designed to allow management to balance resources, so one centre isn’t overloaded with calls at any time.
  • A feature of the solution is what we call Computer Telephony Integration (CTI), which presents a profile of the customer on the operator’s desktop when a call is accepted. Armed with this information, the operator can quickly respond, reducing call times and costs, increasing productivity and improving customer satisfaction.
  • Powerful analysis and reporting tools provide comprehensive information about the most important aspects of the call centre, including staff level requirements and the success of marketing activities.
  • Highly fault resistant and reliable, our solution will unify your multi site call centres and tele- workers within a shared network, no matter where in the world they’re located.
  • CrossPoint Call Centre can be deployed on top of a wide range of existing PBX/ACD equipment, making the transition easier and more cost effective.
  • If you don’t have equipment we can provide everything you need, without tying up scarce capital. Talk to us about a solution that has all equipment maintained and operated by CrossPoint.

Project management

We’re on call to help you manage the new installation.

The process of installing a new telecommunication system can leave many feeling a little disconnected, with all that jargon and all those technical specifications to deal with.

The experienced Project Managers at CrossPoint understand the feeling, so they make sure our clients never feel alone throughout the entire process.

It’s their job to provide personalised service and accept the ultimate responsibility for ensuring your project is completed to your satisfaction. Here’s a few of the tasks they’ll undertake on your behalf during the installation:
  • Keep you informed of progress and track, analyse and report the project’s status, including key milestones, tasks accomplished etc
  • Improve staff education and utilisation of the new system
  • Be a driving force, to ensure deadlines and milestones are met
  • Report and mitigate issues
  • Engage resources in areas such as management, service vendors, business segment leads etc
  • Manage the process to reduce defects
  • Be your point of contact, taking your feedback to provide an even better service in the future
Your project manager is there to help and you can use them as little or as much as you need.

Network planning and design

The way we work, we’re asking for trouble.

At CrossPoint, we firmly believe that prevention is better than cure and this has motivated us to look for potential problems before they become real problems.

In fact, we have an engineering team that’s focused on visualising network routing and performance behaviour, troubleshooting and resolving issues quickly and effectively. As part of their training they’re presented with a series of ‘what-if’ scenarios and challenged to respond.

Our systems are well designed by our engineering teams to optimise capacity, taking into account your future growth, to deliver a cost effective, value for money, robust and resilient network with excellent built in survivability.

Our network planning allows for modelling and simulation of a range of solutions, from relatively simplex to highly complex. We can provide you with a system regardless of the size and scope of your need, whether that be for a business operating from a single office to a international organisation with offices all over the world.

Our technicians will carefully plan your proposed network using traffic flow diagrams, which allow them to see, at a glance, routing dynamics, end to end connectivity and security gaps. They can also foresee which network areas would be most affected by outages and where resulting bottlenecks are likely to occur. So they can pre-empt and plan around potential issues.

The result for our clients is a system that will deliver optimum performance and uptime, for less.