Crosspoint Support System has evolved over years, as has its equipment and the purposes. Providing PBX maintenance plans that are just as flexible and focused on customer service as they are on SLA’s.

At Crosspoint, we understand all businesses, regardless of size, depend on their Crosspoint phone systems and managed services. When a network goes down, communication comes to a halt, costing a company time and money. For that reason, our flexible IP PBX maintenance can come with 24/7 access to Tier One, Two and Three level engineers and a single point of contact who knows your system and the equipment that powers it. We provide local language support, local onsite support and global coverage support, from standard business hours to 24/7 as required.

Our support structure offers may include:

• 24/7/365 real-time alarm monitoring 
• Custom alarm notification
• 24/7 access to Tier 3 technical support if required

• A dedicated Account Manager that knows your system
• Complete IP PBX system reporting and capacity planning
• Customized system documentation and diagrams for all of your sites
• Regular on-site preventive maintenance
• On-site critical spares.

• Telco troubleshooting 
• Full time on-site  engineer 
• Support of legacy systems with no “end of life”
• Moves/Adds/Changes 
• Complete parts and labour warranty